Refund Policy

At LucentEMarket, we strive to provide our customers with high-quality jewelry and exceptional service. If for any reason you are not fully satisfied with your purchase, we are here to assist you. Please read our refund policy carefully for detailed information.

Eligibility for Refunds

  • Return Timeframe:
    You may request a refund within 7 days of receiving your order. To be eligible, items must be returned in their original condition, unworn, and with all tags and packaging intact.

  • Non-Refundable Items:
    Certain items are not eligible for refunds, including:

    • Customized or personalized jewelry
    • Clearance or final sale items
    • Damaged or worn items due to misuse

Refund Process

  1. Return Authorization:
    To initiate a return and refund, please contact our customer support team at Lucentartsjewellery@gmail.com within 7 days of receiving your order. Provide your order number and reason for the return. Our team will provide you with a Return Authorization and shipping instructions.

  2. Return Shipping:
    Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your item reaches us safely. LucentEMarket is not responsible for lost or damaged returns.

  3. Inspection and Approval:
    Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, a refund will be processed.

Refund Methods

  • Original Payment Method:
    Refunds will be issued to the original payment method used during purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

  • Partial Refunds:
    In cases where items show signs of wear, damage, or missing components, a partial refund may be issued at LucentEMarket's discretion.

Exchanges

If you'd like to exchange an item instead of requesting a refund, please reach out to our customer service team. Exchanges are subject to product availability and must meet the same return criteria as refunds.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos of the damaged product, and we will arrange for a replacement or full refund, including return shipping costs.