FAQs

1. What types of jewelry does LucentEMarket offer?

We offer a wide range of jewelry, including fashion jewelry and traditional Indian jewelry, such as necklaces, earrings, bangles, bridal sets, and more. We also specialize in customized jewelry based on your preferences.

2. Do you offer customization services?

Yes! LucentEMarket offers customization services to tailor jewelry pieces according to your design, material, or size specifications. Contact our team for more details on how to personalize your jewelry.

3. What materials are used in your jewelry?

Our jewelry is made from a variety of materials, including high-quality alloys, gold-plated designs, Kundan, Polki, gemstones, pearls, and more. Specific details can be found in each product description.

4. How do I place a wholesale order?

To place a wholesale order, please contact us directly at Lucentartsjewellery@gmail.com. We’ll assist you with pricing, bulk order discounts, and customization options for wholesale clients.

5. Do you ship internationally?

Yes, we offer global shipping and export our jewelry worldwide. Shipping rates and delivery times vary based on the destination country. Please refer to our Shipping Policy for more information.

6. How long does it take to process an order?

  • Domestic Orders: Processing typically takes 2-3 business days.
  • International Orders: Processing may take 3-5 business days, depending on the size of the order. Please note that custom or made-to-order items may require additional time for production.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

8. What is your return and refund policy?

You may return items within 7 days of receiving your order, provided they are in their original condition, unworn, and with all packaging intact. Please refer to our Refund Policy for more details on returns and refunds.

9. Can I cancel or change my order?

You can cancel your order within 24 hours of placing it by contacting us at Lucentartsjewellery@gmail.com. After this time, if the order has already been processed or shipped, cancellations are not possible. Please refer to our Cancellation Policy for more details.

10. Do you offer discounts on bulk or wholesale orders?

Yes, we offer competitive wholesale prices and bulk order discounts. For more information on wholesale pricing, please contact us at Lucentartsjewellery@gmail.com or WhatsApp Us: +918850508799

11. What payment methods do you accept?

We accept various payment methods, including credit and debit cards, UPI, and bank transfers. International customers may also be subject to currency conversion fees depending on their location.

12. How should I care for my jewelry?

To keep your jewelry looking its best, follow our Jewelry Care Tips which include storing your pieces properly, avoiding contact with chemicals, and regular cleaning with appropriate materials.

13. Do you offer gift packaging?

Yes, all of our jewelry comes in elegant packaging, and we also offer special gift packaging upon request. Please let us know if you need gift wrapping during checkout.

14. What if I receive a damaged or incorrect item?

If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery at Lucentartsjewellery@gmail.com with photos of the issue. We will arrange for a replacement or refund.

15. How do I contact customer support?

You can reach our customer support team by emailing Lucentartsjewellery@gmail.com. We are here to assist you with any inquiries related to orders, shipping, or products.